Shipping Policy

FAST and FREE Shipping

Available for Online Orders Over $80 Only

1. Select the Shipping Method on the checkout page.

2. Orders must be placed before 3:00pm EST, Monday-Friday.

 

Shipping Options

*All shipping times listed below are based on business days (Monday through Friday)

Saturday delivery available for US deliveries by request ONLY.

Please contact Customer Service to receive the Saturday rate.

USPS Priority Mail

PLEASE NOTE: The shipping times below do not apply during the two weeks prior to Christmas (USPS does NOT offer a refund for late packages).

Reference Shipping Method to see expected delivery time.

UPS Ground

The shipping options and times above will vary during holidays.

Please click on this link to see the UPS holiday service schedule.

Reference Shipping Method to see expected delivery time.

Shipping Method

On the checkout page, click the circle next to each shipping method.

Rates will vary depending on the delivery speed for shipping.

Rest assured, we will have your package delivered to you in a timely manner.

Expected by: You will receive your package NEAR the listed date.

Get it by: You will receive your package on this EXACT date.

Shipping Protection Insurance

Shipping Protection insurance is a service that protects you against lost, damaged, or stolen packages. By selecting this service, your shipping issues will be expedited for a resolution if an issue occurs. In the event you don't receive a package, we will open an investigation with the carrier. If the carrier denies a claim, we will provide a replacement package on our behalf. If a package is damaged, we will review and present options to you toward replacement parts or a complete replacement item.

The optional Buyer Protection Insurance fee is 1.5% of your purchase total. This ensures coverage for you, the buyer, in the event your item is:

• Lost in transit
• Damaged in transit
• Stolen packages
• Received but is an incorrect item

Shipping Refunds

Refunds do not apply to:

• Disruptions in national or local air or ground transportation networks
• Adverse weather conditions
• Shipments of Hazardous Materials or Dangerous Goods Shipments
• Events beyond control including riots, strikes, war, adverse weather conditions, or disruptions in air or ground transportation networks

Thank you for your interest in our products.

For questions on shipping options, feel free to contact us:

727-357-TENS(8367)

Shipping Department

12399 Belcher Rd. S, Ste. 160

Largo, FL 33773