Our Guarantee
Get Guaranteed Quality with the Original Tensunits.com
Our guarantee to you is that each and every TENS, EMS, and Ultrasound Unit in our inventory is a high-quality device designed with premium relief in mind. Both our in-house units and those from our trusted manufacturer have passed our rigorous quality control standards to ensure the best possible experience for our customers.
Why Choose Tensunits.com?
Warranty
We are proud to stand behind all of our TENS, EMS, and Ultrasound products and are confident that we are supplying our customers with only the best and most cutting edge technology. In fact, we are so certain of the quality of our products that we happily offer warranties ranging in length from six months to two years depending on the specific product. Our limited warranty covers any manufacturer defects* that may occur with any unit and allows us to ensure the continued satisfaction of our customers. All defective units will be inspected by one of our quality experts upon arrival so that we may make the final determination regarding the condition of the unit..
Customer Experience
Any type of pain relief unit is likely to be a product that users will need to be able to rely on for consistent and effective use. For this reason, it’s important to look beyond the price tag and understand the superior level of customer support that Tensunits.com has to offer. When you purchase one of our high-quality units, you are paying for the ultimate TENS, EMS, & Ultrasound Experience as well as our premium customer experience. Our friendly customer experience professionals are here to help with any questions or guidance you may need with your unit. While we are not medical professionals, we will be happy to assist you with any information about our units that we can provide. The happiness of our customers is our number one priority and our goal is to deliver easy and affordable pain relief and muscle stimulation to each and every customer. If you need to get in touch with us, please click here! For people with disabilities, check our accessibility statement
Easy Exchanges, Easy Returns
We also have an excellent return policy in place to assist customers who are dissatisfied with their unit for any reason within 30 days of delivery. There is a 6 dollar exchange fee and there is a 10.95 handling fee deducted from the refund for all orders that are not exchanged. No handling fee will be applied to exchanges. Any TENS units orders returned with used products will inquire additional charges. Refunds will be issued back to the original payment. Please allow 4-5 business days for the return to be processed.
Safe Shopping
We understand that cybersecurity is a growing concern in today’s world. We have taken measures to ensure the protection of all sensitive information provided by customers. We are proud to provide our customers with the Norton Shopping Guarantee free with every purchase. When you shop with us, secure checkout is guaranteed each and every time.
Join Our Family!
Here at Tensunits.com, we treat our customers like family. Unlike major marketplace sellers, we are a small family-owned business and devote our resources to fostering excellent relationships with our valued customers. Our great warranties, unbeatable customer support, seamless returns, and secure shopping experience are in place to create a premium experience for you every time you shop with us and your satisfaction is our number one priority. Join our growing customer base and experience our amazing customer support for yourself!
*Please note that any damage sustained by the unit after purchase, including any form of water damage, will not be covered by our limited warranty. Units damaged after purchase are ineligible for return.