Our exchange process is free and returns are easy!
Items must have been delivered within the last 30 days.
Click on the link above and enter your order number and shipping zip code and click “Start a Return”. You can find your order number on your packing slip or your confirmation email. Use your prepaid return label, make sure to securely adhere it to the return package and return your item.
Your refund will be sent to your original form of payment in 3-5 business days after us receiving the package. If making an exchange, no handling fee will be applied. You will receive an email when your return is scanned and your refund has been processed or when your exchange order has shipped.
Please note when returning for a refund there is a handling fee of $7.99. This does not apply for Store Credits or Exchanges. This amount will be deducted from your refund.
Return / Exchange Requirements
- Items must have been delivered within the last 30 days
- There will be a surcharge of $5.19 for used electrodes
- Ultrasound units are NOT returnable
- Medical Softcycle Pelvic Floor Stimulator are NOT returnable
- There will be a $4.99 surcharge applied if any items are damaged and/or missing from the returned unit.
- All items must be in the original packaging
- Refunds will be issued to the payment method that was used to place the original order
- Once the item is received back, please allow 4 to 5 business days for the return to be processed
- We are not responsible for returns that are damaged or lost in shipping
- If customer users their own shipping label to return items shipping charges will not be refunded